Augment CX With
Human-AI Collaboration

Experience the transformative power of Generative AI and AI-powered experts.

An AI-Optimized CX Team

Accelerate business insights at scale, uplift your CX teams, and find the right knowledge with intelligent guidance to go further. Leverage the true powers of Generative AI, machine learning, and natural language processing and be a force to be reckoned with, faster.

The Tools That Power Us

Convert action plans into actual results with FLASH Suite, our AI-powered suite of tools that amplifies workforce care, CX quality, and workflow optimization. FLASH Suite has helped us invest in the success of over 18,000 of our employees and we can’t wait to do the same for yours.

Get Smarter Outcomes With TDCX AI

Thrive with our blend of strategic thinking and cutting-edge solutions.

Data Annotation/Labeling

TDCX AI ensures that our data annotations are accurate and consistent, reducing the likelihood of errors and improving overall AI model performance.

CX Automation

We help optimize workflows and business performance with automation bots that minimize human errors, improve compliance, and free up resources.

Model Training

Our AI models are put through audio and text intent and sentiment training for natural, on-brand responses while keeping your data secure.

Coaching and Learning

Let smart technology guide your team leaders and trainers in delivering better CX by focusing on more important tasks and making the right decisions.

Quality Assurance

Our AI-powered analysis of large amounts of CX interactions helps us understand customer sentiment and ensures that we are delivering top-tier customer experience.

Workforce Management

We connect every phase in the employee journey from candidate experiences to retaining employees with automation, analytics, and self-serve capabilities.

Top Industries We’re Reinventing

Our strategies are tailored to fit multiple industries.

Consumer Electronics

Digital Advertising

E-commerce & Retail

Fintech

Gaming & Streaming

Mobility

Social Media

Technology

Travel & Hospitality

Our Resource Library

Take a deeper dive into AI with our news and insights.

TDCX AI to drive innovation in customer experience

From AI-Enabled to AI-Amplified CX

TDCX x Generative AI

Results You’ll Love

Our clients unlocked the power of AI in their business. It’s time you do too.

Improved quality on all channels

Up to

100%

omnichannel interactions

Up to

3.7x

increase in QA productivity

73%

reduction of QA handling time

Our Milestones

TDCX Fast Track

TDCX FastTrack is an AI-enabled productivity platform designed to help customer service agents increase their proficiency and productivity more quickly. It also simplifies the quality assurance process and reduces the amount of time spent on such activities.

The solution leverages AI to automate processes and facilitate real-time information access. This enables agents to focus on the interaction with the customer, while the AI transcribes and proactively suggests solutions for the customer.

Based on initial testing, customer service representatives were able to complete the call with a 40% reduction in customer holding time.

Assess Your AI Maturity Today

Ready to start developing your AI success roadmap? Evaluate now with our framework to find out where you are in the AI curve.

Augment CX With
Human-AI Collaboration

An AI-Optimized CX Team

The Tools That Power Us