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Improved quality on all channels
TDCX FastTrack is an AI-enabled productivity platform designed to help customer service agents increase their proficiency and productivity more quickly. It also simplifies the quality assurance process and reduces the amount of time spent on such activities.
The solution leverages AI to automate processes and facilitate real-time information access. This enables agents to focus on the interaction with the customer, while the AI transcribes and proactively suggests solutions for the customer.
Based on initial testing, customer service representatives were able to complete the call with a 40% reduction in customer holding time.
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