Where customer experience and data converge

Illuminate your path to excellence with Acuity — your one-stop advanced analytics solution that harnesses your data to deliver automated insights for making faster, smarter, and better business decisions.

See Acuity in action

See Acuity in action

Work smarter, act faster, innovate better.

With humans in the loop, AI-powered automation, and personalized reporting dashboards, Acuity is your business intelligence solution for driving smarter decisions and faster results.

35%

increase in marketing conversions with generative data augmentation

40%

increase in CX operational efficiency by automating reporting and business intelligence

5 percentage-point

increase in net promoter score (NPS) and customer satisfaction (CSAT)

Let Acuity empower you to see what's next, now.

Driven by people, powered by data, and augmented by AI, Acuity shines a light on what’s possible for your business.

CX Operational Intelligence

Harness cloud-based CX analytics in business forecasting and risk management. Monitor performance, identify inefficiencies, and optimize processes in real time. Anticipate customer needs, streamline workflows, and elevate service quality across all touchpoints.

Voice of the Customer

Harness advanced analytics to capture the voice of the customer. Understand your customers better, tailor experiences to their behaviors, needs, and preferences. Build stronger, more personalized relationships that foster loyalty and growth.

Customer Satisfaction

Ensure consistent service excellence by continuously monitoring and improving the quality of your offerings. Use optimization tools to track key performance indicators, identify areas for improvement, and implement changes that enhance customer satisfaction and operational efficiency.

Lead Generation and Sales

Elevate sales pipeline with AI-driven lead generation and nurturing capabilities. Pinpoint high-potential prospects and automate outreach and follow-up. Equip sales teams with the tools they need to boost conversion rates and drive revenue.

Learning and Development

Fast-track the team's speed to proficiency with personalized, data-driven CX learning and development solutions. Ensure that employees quickly acquire the skills they need to excel in their roles by analyzing individual learning patterns and providing targeted coaching.

Performance Management

Empower management teams with insights for driving employee engagement, productivity, and performance. Use people and performance management tools to track progress, identify top performers, and foster a positive workplace culture.

Robotic Process Automation (RPA)

Harness RPA capabilities to automate repetitive tasks and processes. Integrate RPA into operations to reduce manual workload, minimize errors, and free up the team to focus on more meaningful activities. Continuously improve RPA capabilities to adapt to changes.

Unified CX Data Integration

Gain a 360-degree view on your operations with Acuity's capability to connect your data across TDCX's proprietary tools. Receive proactive alerts, in-depth insights, and follow-up recommendations on attrition and performance, empowering you to take timely interventions and provide effective support.

Bring clarity to your data with precision-crafted analytics tools.

With humans in the loop, AI-powered automation, and personalized reporting dashboards, Acuity is your business intelligence solution for driving smarter decisions and faster results.

Operations

Call management
Case management
Customer satisfaction (CSAT)
Net promoter score (NPS)
Quartile analysis for outlier management
Performance and productivity
Operational and site health

Sales and Marketing

Market, product and customer correlation analysis
Customer basket analysis
Customer behavior analysis
Demographic analysis
ROI breakdown
Sentiment analysis

Workforce Management

Capacity planning
Leave approval simulation
Cost of attrition
Adherence
Absenteeism and shrinkage
Occupancy and utilization rates

HR Analytics

Talent acquisition profile optimization
Predictive attrition
Employee experience and engagement
Tenure analysis

QA and Compliance

Critical defect
Agent-level performance
Violation group
Agent attribute trend
Audit consistency and failed ticket insights
Quality score

Learning & Development

Learning rate accelerator
Coaching topic recommendation
Coaching effectiveness
Employee learning
Audit report
New hire and trainer dashboards
Coach the coach

Bring advanced analytics to everyone, with security in clear view.

Safely integrate data sources, share actionable insights across teams, and use your data now to shape the future of your business.

People Enablement

Seamlessly integrate multiple data sources and use intuitive machine learning models to quickly unlock collective insights. Effortlessly share updatable reports to keep everyone informed and foster collaboration across your organization.

Predictive Analysis

Utilize a proprietary issue resolution repository to build effective and precise workflows. Transform historical data into future scenarios using Acuity’s Ops Simulator, allowing you to forecast trends, anticipate risks, and enable proactive decision-making.

Data Security

Ensure that data is safely shared at every stage with double encryption. Maintain control over who accesses data with permission controls and virtual network support. Prevent data loss with a secure enterprise data lake on the cloud.

Acuity turns your data into innovation.

Let Acuity take your data the extra mile, at the speed of tomorrow.

Book a demo with us today